Return of Merchandise Policy

This policy applies to retail customers only and only to sales made directly through Kopa Haiku’s website.This policy does NOT cover purchases made through third party businesses, which may be defined as any and all non-Company owned stores, websites, etc. Special Orders are excluded from policies covering Non-Defective Merchandise. Kopa Haiku guarantees that Customer will be completely satisfied with any and all merchandise that Company sells. Returns not following these guidelines may be rejected by Company and refunds refused. In the event that customer is not completely satisfied with Kopa Haiku-sold merchandise it may be returned by following these procedures: Customer must pay for return shipping and Customer is responsible for the safe return of Merchandise to Kopa Haiku.
Upon receipt of returned merchandise Customer shall be reimbursed for any return shipping costs plus the price Customer paid for said merchandise including shipping and taxes as billed by Kopa Haiku.